SERVICE AGREEMENT

3.1The Agency shall source suitable candidates through advertising, database search, referrals, and partner networks.

3.2The Agency shall provide basic orientation to candidates regarding expected duties and conduct.

3.3The Agency shall conduct screening and security checks, including identity and guarantor verification, and share relevant details with the Employer.

3.4The Agency may publish candidate profiles on its platform or website.

3.5The Agency shall facilitate execution of an employment agreement with any staff engaged through its services, which shall include a minimum one (1) year engagement clause.

4.1The Employer shall interview shortlisted candidates and make the final hiring decision.

4.2Medical Examination — Medical checks shall be conducted in accordance with the Employer’s selected service plan as follows:

• Regular Plan: Medical check-up not included. The Employer shall be solely responsible for conducting any required medical tests.
• Premium Plan: The Agency shall facilitate a medical check-up for one (1) staff within the one (1) year validity period.
• DOMO Retainer Plan: The Agency shall facilitate medical check-ups for up to three (3) staff within the one (1) year validity period.
• Any additional medical checks outside the scope of the selected plan shall be borne by the Employer.

4.3The Employer shall make all agreed payments promptly.

4.4The Employer shall provide a safe, respectful, and non-abusive working environment.

4.5The Employer shall provide:

• Minimum of two (2) days off per month for live-in staff
• Minimum of one (1) day off weekly for live-out staff

4.6The Employer shall provide at least two (2) meals daily for live-in staff or a reasonable feeding allowance.

4.7Salaries shall be paid monthly unless otherwise agreed.

5.1The Employer shall pay a professional fee as follows:

• Basic Package: ₦50,000
• Premium Package: ₦100,000
• DOMO Retainer: ₦500,000

5.2Upon hiring, the Employer shall pay 25% of the staff’s first monthly salary to the Agency. Failure to do so voids replacement eligibility.

5.3Subsequent salaries shall be paid directly to the staff.

5.4All payments must be made to the Agency’s designated corporate account.

6.1Replacement entitlement is based on the selected plan:

• Basic Plan: One (1) replacement within 12 months
• Premium Plan: Up to three (3) replacements within 12 months
• DOMO Retainer: Unlimited replacements within 12 months

6.2A replacement shall only be granted where:

• a. The staff’s exit or termination is not due to any breach, misconduct, or non-compliance by the Employer, including but not limited to abuse, non-payment of salary, poor working conditions, or violation of agreed terms of employment.
• b. All fees, including the 25% commission, have been fully paid.
• c. Request is made within the 12-month validity period.
• d. A valid reason and reasonable notice are provided.

6.3Replacement limits:

• Requests shall not exceed plan limits
• Additional requests require a new engagement fee

6.4Exclusions — No replacement shall be granted where:

• a. The Employer hires outside the Agency process
• b. Employment terms are altered without Agency consent

7.1A full refund shall be granted if no candidate is presented within 30 days of payment.

7.2A 50% refund applies if the Employer cancels within 30 days before any candidate is presented.

7.3Where candidates are presented but deemed unsuitable, a 50% refund may be granted at the Agency’s discretion.

7.4No refund shall be made once a candidate has been hired.

8.1Both parties shall maintain confidentiality of all sensitive information.

8.2The Employer shall not employ any previously declined candidate introduced by the Agency within one (1) year. Breach attracts a penalty of ₦500,000.

9.1The Agency shall not be liable for any actions, misconduct, loss, or damages caused by the domestic staff during employment.

9.2The Agency may assist in locating a staff member where credible evidence of misconduct or criminal activity is presented.

9.3The Agency does not support salary advances and shall not be responsible for any loss arising from such arrangements.

12.1Either party may terminate this Agreement with one (1) month written notice.

12.2Employer-initiated termination shall be subject to the refund policy.

14.1Summary of Available Packages:

• Regular / Basic Package – ₦50,000: Background & guarantor checks, 1 replacement (12 months), 4–8 working days
• Premium Package – ₦100,000: Medical check (1 staff), Full verification, 2–3 working days, 3 replacements, Free onboarding guide
• DOMO Retainer – ₦500,000: Medical checks (up to 3 staff), Full verification, 24-hour turnaround, Unlimited replacements, Priority candidate access, Free onboarding guide

14.2The Employer must select a plan before service begins.

14.3Services are limited to the selected plan.